Is your company's top talent jumping ship as good replacements become harder to get?If you need the best practices and ideas for winning the race for talent–but don't have time to find them–this book is for you. Here are 11 inspiring and useful perspectives, all in one place.This collection of HBR articles will help you:– Look for good people in all the right places- Interview more effectively- Make–and keep–compelling promises to cand ...
How do you keep your customers coming back-and get them to bring others?If you need the best practices and ideas for making your customers loyal and profitable–but don't have time to find them–this book is for you. Here are nine inspiring and useful perspectives, all in one place.This collection of HBR articles will help you:– Turn angry customers into loyal advocates- Get more people to recommend you- Boost customer satisfaction by satisfy ...
Most companies waste billions of dollars on technology. Don't be one of them.If you need the best practices and ideas for unleashing technology's strategic potential–but don't have time to find them–this book is for you. Here are eight inspiring and useful perspectives, all in one place. This collection of HBR articles will help you:– Clarify corporate strategy with your IT department- Fund only IT projects that support your strat ...
Managing people is fraught with challenges—even if you're a seasoned manager. Here's how to handle them. If you read nothing else on managing people, read these 10 articles ( featuring “Leadership That Gets Results,” by Daniel Goleman ). We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you maximize your employees' performance. HBR's 10 Must Reads on Man ...
Most company's change initiatives fail. Yours don't have to. If you read nothing else on change management, read these 10 articles ( featuring “Leading Change,” by John P. Kotter ). We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you spearhead change in your organization. HBR's 10 Must Reads on Change Management will inspire you to:Lead change through eigh ...
You've got a good idea. You know it could make a crucial difference for you, your organization, your community. You present it to the group, but get confounding questions, inane comments, and verbal bullets in return. Before you know what's happened, your idea is dead, shot down. You're furious. Everyone has lost: Those who would have benefited from your proposal. You. Your company. Perhaps even the country.It doesn't have to ...
It's the new normal. Now all of your employees are Twittering away and friending clients on Facebook. Not to mention customers–who feel obligated to update your Wikipedia entry with product complaints.In this new world, dealing with empowered employees and customers –Insurgents – is only going to get more challenging. Employees are using this technology in the workplace and customers are using it in the marketplace, and neither obey the rul ...
Dithering. Decisions that turn out wrong. Decisions that people sabotage or don't know how to implement. If your company's experiencing these problems, it's not alone. Most organizations don't know how to make and execute good decisions. And they're paying a high price—as profitability and competitiveness erode.It doesn't have to be this way. In Decide and Deliver, the authors draw on Bain & Company&apo ...
No organization can survive without iconoclasts – innovators who single-handedly upturn conventional wisdom and manage to achieve what so many others deem impossible.Though indispensable, true iconoclasts are few and far between. In Iconoclast, neuroscientist Gregory Berns explains why. He explores the constraints the human brain places on innovative thinking, including fear of failure, the urge to conform, and the tendency to interpret sensory ...
